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Fiona: Account Executive

With Dog for just over a year, this is Fiona’s first agency-side job in the industry, so naturally we wanted to find out how the first 12 months have panned out.

6th August 2018 was the day I started my career as an Account Executive at Dog. And coming into something completely new was scary and absolutely exhilarating all at the same time.

Fast forward a year and this job has exposed me to specialisms I never even knew existed like UX, UI and SEO. It’s also allowed me to grow massively as a person and has pushed me out of my comfort zone every single day – and I wouldn’t change it for the world.

When people ask me what I do in my job, I always say the same thing: “I’m the main point of contact between clients and I’m required to relay any of the client's needs to the team and pull costs together.” There’s obviously a myriad of other tasks that go on behind the scenes, but sometimes, you have to put it in layman’s terms – and it’s easier to leave it at that.

Working with different clients such as Arnold Clark, PRA Group, MDDUS and even Capital Theatres has meant I’ve been able to collaborate on diverse projects – and I think being a confident and outgoing person has helped me within this role. Looking back on how much I’ve learned in such a short space of time has been amazing and so much of it is thanks to the mentorship within the Client Services team and the whole of Dog who aren’t fed-up of my 10,000 questions in every meeting. Yet.

There’s nothing more satisfying than being involved in a piece of work from the initial client briefing right through to it being signed-off. And one of my proudest pieces of work is MDDUS and the Functionality for Nuffield Scheme project purely because of the complexity of the client – and the language they use – as well as the overall success of the project.

The agency environment within Dog is exactly what I thought it would be. It’s super busy, with people spread across different floors so there’s always something going on and someone to speak to about work – or anything else!

The most important thing I’ve learned is that some things are out of your control. We can’t predict and pre-empt every situation that arises within a project, and sometimes things run more smoothly than others. But as an Account Exec, all you can do is advise your clients, respond to the best of your ability and not give up.

Of course, I’ve still got loads of learning to do, but I’m excited to see where I am in another year’s time with Dog.

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