Summary of Job Role
Digital Programme Managers plan and oversee technical project solutions and manage the activity of a wide range of stakeholders from our clients to our multi-skilled internal delivery teams.
Digital Programme Managers work across several workstreams and clients to ensure that the work that is being delivered is within project scope, budget, timelines and has been quality assured, ensuring we are attaining programme efficiencies along the way. Dog use Prince 2 methodologies in the project delivery processes so working knowledge of this practice will be beneficial.
You need to be a highly motivated, organised, and passionate person that is willing to tackle demanding tasks and take responsibility for actions, using your initiative to make suggestions and working to make things happen and motivate others and inspire a positive attitude through the project lifecycle.
You must excel at managing delivery, with a keen ability to define team and project objectives including expectations and deadlines and monitor the progress of your projects against targets. You will use your strong oral and written communication skills to build rapport with internal and external stakeholders on your projects. You will be a good listener, but also highly persuasive, using facts, clear arguments and personal conviction to influence and persuade others.
Typically, a Digital Programme Manager will:
- Work with delivery teams to ensure briefs are correct and estimated fully and all relevant information is obtained
- Produce project plans and work breakdown for delivery
- Working with our resource planning teams to ensure jobs are resourced appropriately
- Keep all project stakeholders updated on project delivery
- Highlight any risks/issues and deviations to project tolerances and strive to resolve them and where appropriate escalate this into the dog risk process
- Manage the budgets of projects within programmes working with CS and Head of Operations to ensure project governance and billing milestones are met.
- Build strong internal and client relationships to build trust of delivery from all stakeholders.
Five qualities for success in this role
- Excellent organisational skills: You need to be highly organised to manage multiple projects simultaneously and to a high standard whilst keeping all parties updated
- Team coordination skills: You will be facilitating between a number of internal teams that have conflicting priorities
- Stakeholder management: You need to be able to translate very technical terminology to non-digital stakeholders
- Budget management: You need to be able to provide cost estimates and quotations, as well as delegate big budgets for projects
- Resource management: You need to identify and appoint the correct resource and brief them as and when projects come in
- You will work with the creative, development and Client services teams to brainstorm possible solutions to client business needs and prepare estimates and timelines for digital projects, supporting CS with presenting them to clients as necessary
- Manage the client relationship from approval to launch by conducting regular calls, monitoring and escalating project risks, soliciting client feedback, making modifications to deliverables and processes, and partnering with the client relationship manager to ensure client satisfaction
- Develop detailed programme plans for project delivery, communicate and track project milestones and monitor progress for all team members against plan.
- Lead and/or facilitate the presentation of deliverables to clients (creative concepts, site organisation, requirements, plans, etc.)
- Ensure that all projects meet accepted best practices in usability and Web site design and support agency developed branding and strategic initiatives
- Create project communications plans, prepare status reports and conduct internal and external status meetings regularly as necessary to ensure effective issue resolution and quality project delivery.
- Attend (and in some cases lead) workshops and other discovery sessions to develop business requirements for projects. Communicate those requirements to the delivery team and ensure that solutions meet those requirements.
Our Glasgow HQ is based right in the heart of the city, on Glasgow’s bustling Buchanan Street, with an open-plan, friendly, atmosphere.
We’ve been around since 1996 and our staff retention is strong, we even have a number of Dogs who’ve been here since day one; and we’re focused on ensuring the best talent available bring their skills to Dog.
Our clients are global, therefore we are working on briefs for some of the world’s biggest brands. We work closely with the teams in London and Asia, and travel is commonplace.
We offer flexibility in our working hours, 25 days annual leave (excl. bank holidays), training budget, private healthcare, Friday beers, staff parties, free fruit, a tuck shop (for when you’re in need of a sugar rush!) and reduced city centre parking costs.