Technical Support Executive

Role Filled

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Technical Support Executive

The following role has been filled but speculative CVs can be sent to hello@dogdigital.com. Dog is an independent digital collective combining technology, marketing and creative design. We are looking for IT Support to join our technical team. You will provide day-to-day administration support of Dog’s network, software and all other IT systems and hardware.

(4) Technical Support Executive | Dog Digital | LinkedIn

With the assistance, knowledge and expertise of some of the best creative minds in Glasgow this is the ideal job to kick start your career in digital.

 

 

 

 

Working directly with our Operations Manager, as an extension of the client services team you will liaise closely with all other internal departments; creative, strategy/planning, marketing, design, development, project management and production, to ensure all managed services are fulfilled within agreed service level agreements, budgets and timeframes.

 

 

Acting as the first line of response to all clients for our managed services, you will be adept at building and maintaining strong relationships with clients by providing excellent levels of customer service. You will be trained to manage and deliver solutions independently and will be required to provide general support to assist with on-going projects where necessary.

 

 

 

 

You will receive formal in-house training in the key aspects of digital development, client services and project management allowing you to develop wihtin the role. You will also receive training across all content management systems including Umbraco and Sitecore.

 

 

 

 

This is the ideal role for someone looking to begin their career in digital, looking to understand the entire agency set-up and the ability to be client facing.

 

 

 

 

Attitude

 

 

We need a confident and hardworking person who would relish playing a major role within a fast growing business. You will be a proactive self-starter with a can-do attitude and enthusiasm for all things digital.

 

 

 

 

You will be a strong team player who can effectively influence and motivate teams in a positive manner and able to build respect and trust from colleagues and clients alike. You will be highly organised, able to prioritise your own workload, dependable, adaptable, articulate and calm under pressure.

 

 

Essential Criteria

  • Excellent verbal and written communication skills – you can clearly articulate ideas and solutions
  • Desire to learn and develop
  • Ability to organise and prioritise workload
  • Good time management
  • Ability to communicate with various internal and external stakeholders
  • Numerical and written skills are required to deliver monthly reports and manage client budgets
  • You will support the Operations Manager in scheduling our development team
  • Whilst this may be your first role with an agency, we seek someone who is ready to hit the ground running!

     

 

 

Benefits

We offer a competitive salary based on experience, contributory pension, private healthcare, a collaborative and open working environment, as well as great opportunities for personal development and progression.

 

To apply, click 'Apply via LinkedIn' or send your CV to hello@dogdigital.com with the subject line "Support Executive Vacancy".